Sales & Returns Policy
The International Police Museum has a small but growing shop, specialising in Police related memorabilia for visitors as well as by internet order.
For internet purchases, please read this page on ‘Shop Terms/Conditions’ before purchasing.
Product pricing on the internet include New Zealand postage of the item.
For international purchases, please contact us for a more accurate costing for post to you.
Internet payment may be made by credit card through secure transaction, or via PAYPAL.
------- Terms and Conditions-------
1.Please Do Not PAY unless you agree
2.Buyers must check item for faults or damages immediately and report by e-mail within 3 days of receiving items.
3. International shipping may involve additional charges to some countries and some parts of the world, enquire first please.
3.Buyer pays the shipping to send any faulty/damaged product back. Any faulty goods must be received by us within 30 days.
4.Goods must be returned in original packaging, complete with all parts and accessories.
5.We will supply a replacement if the product is faulty.
6.Refunds will not be offered if the product is faulty, unless we can't provide a replacement (the same or similar product) within 14 days of receiving the returned item(s).
7.Original postage charges are non-refundable. Shipping expenses, in both directions, are not refundable.
8.Refunds will not be offered if buyer changes their mind, or if item is 'not what you expected'.
9.Please contact us FIRST to fix any problems or issues BEFORE you send the item back.
10.After 30 days no returns will be considered and are then subject to any manufacturers warranty.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in and request these.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
We will process your order within 3 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 5 days for delivery domestically, or at least 1 week internationally if sent via air-freight.